Practical Tool: Client satisfaction
Questionnaire
________Organization name__________ has taken steps to offer services to its clients in both of Canada's official languages. In order to serve you better, we would appreciate you answering the following questions:
- Did the person who answered the phone adequately identify our organization in English and in French?
- Did you feel free to continue the conversation in the language of your choice?
- Are you able to use the language of your choice in communicating with our organization?
- Is the correspondence that you receive in the language of your choice?
- Are the translated documents produced by our organization consistently of acceptable quality?
- Do you feel that our organization projects a bilingual image to its clients and the general public?
- Are you satisfied with the services provided in the language of your choice?
- Can you suggest how the delivery of services in both official languages could be improved?