Practical Tool: Member satisfaction
Questionnaire
_______Organization name__________ has taken steps to offer services to its members in both of Canada's official languages. In order to serve you better, we would appreciate you answering the following questions:
- Did the person who answered the phone adequately identify the organization in English and in French?
- Did you feel free to continue the conversation in the language of your choice?
- Are you able to use the language of your choice at meetings?
- Is the correspondence that you receive (including newsletters, annual reports and meeting minutes) in the language of your choice?
- Are the translated documents produced by the organization consistently of acceptable quality?
- Do you feel that the organization projects a bilingual image to its members, its customers and the general public?
- Are you satisfied with the services provided in the language of your choice?
- Are there any ways the delivery of services in both official languages could be improved?