Information Sheet: Assigning responsibilities

  1. Planning phase:
    • develop and implement a communications plan to guarantee open communication among all of the parties involved
    • convey all relevant information regarding the delivery of services in English and French to employees and volunteers at all levels of the organization
    • demonstrate the project's positive impact (increase in membership, higher revenues, etc.)
    • form an implementation committee
      • ensure equitable representation within the committee in terms of minority language group, employee duties and level, etc.
      • involve all key players in the committee
      • ensure that the committee has real decision-making power
    • develop policies on English and French services in cooperation with the implementation committee
    • determine the standards that the association must meet for the delivery of services in English and French
    • develop an action plan including a budget and schedule for the implementation of these services
    • foster a dynamic environment of exchange both within the committee and between the committee and upper management
    • consult all stakeholders to obtain their support


  2. Implementation phase:
    • identify and mobilize the human and financial resources needed
    • encourage full participation of employees and members in the development and implementation of the project
    • foster a sense of ownership in the project
    • monitor the quality of the services offered, by coordinating language training, translation, interpretation, etc.
    • manage the financial aspects of the project


  3. Follow-up phase:
    • distribute the satisfaction questionnaires to members and employees
    • compile results
    • identify corrective measures
    • plan follow-up action and establish a schedule
    • assign new responsibilities
    • publicize the results and positive impacts of the project

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