Information Sheet: Action Plan

  1. Planning

    Aim: to make members aware that bilingualism will be implemented on a step-by-step basis and to determine the resources available and the resources needed to reach the objectives

    Activities:

    • awareness-raising and recruitment of allies for the project
    • monitoring and assessment of the current situation
    • assessment of the resources, costs and effort required to deliver services in both languages
    • adoption of a resolution establishing a language policy
    • development and implementation of a communications plan designed to win the support of employees and members
    • assessment of language training needs
    • creation of committees and attribution of responsibilities (see "Assigning responsibilities" information sheet)


  2. Implementation phase

    Aim: to set up the key structures, processes and activities needed in the move to bilingualism

    Activities:

    • development and implementation of language measures and guidelines (see "Measures and guidelines" practical tool)
    • delivery of services in both official languages (see "Winning strategies" section)
    • creation of a bilingual image (logo, reception, etc.)
    • production of bilingual documents
    • provision of translation services
    • introduction of language training
    • meetings held in both official languages
    • designation of bilingual positions
    • provision of interpretation services
    • incorporation of bilingualism costs into operating budget


  3. Follow-up phase

    Aim: to assess progress and plan next steps

    Activities:

    • evaluation of results (see "Monitoring and assessment" practical tool)
    • questionnaires to gauge satisfaction of members, employees and customers (see "Member satisfaction" practical tool)
    • identification of corrective measures
    • promotion of the successes and positive impacts of the project
    • development of a follow-up plan

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