Audit of the Canadian Audio-Visual Certification Office Program

Office of the Chief Audit and Evaluation Executive
Audit and Assurance Services Directorate

March 2009

Table of Contents

• Executive Summary
  
  
• 1. Introduction and Context
  • 1.1 Authority for the project
  • 1.2 Background
    
• 2. Objective(s)
  
  
• 3. Scope
  
  
• 4. Approach and Methodology
  
  
• 5. Observations and Recommendations and Management Response
  • 5.1 Policy and Programs
  • 5.2 Risk Management
  • 5.3 Stewardship
  • 5.4 Citizen-Focused Service
    
    
• 6. OAG Recommendations from 2005
  
  
• Appendix A: Audit Criteria
  
  
• Appendix B: List of Acronyms